Friday, June 1, 2012

Sometimes I Get MAD

at our dog!


But on this day I was so mad I couldn't breath.
Remember when I was going on and on about my newest, favorite toy -
I accidentally dropped my fitbit as I was getting out of my car (I didn't have it on where I should have...my fault) and Jimmer, the very naughty dog, had that thing in his mouth before I could get turned around.

This is what I had after taking it away from him.



I left it on the counter for several days.  At some point Layne said that I needed to throw it away so I would get over it.  So, I took a picture and threw it out.  Then I decided to get on the fitbit website and shut down my account because I wasn't going to replace it right away.
I couldn't find the place to turn off my account so I emailed the company.  Two sentences long, and yes, I mentioned the dog. 

The next day I got an email from Fitbit.  They asked if our dog was okay and said that they'd like to replace my fitbit for me, in exchange for a review of the tracker and the website! 
Can you believe it?  I couldn't.

You bet I sent them a review and suggestions.  They said thank you very much and what is your address and what color do you want.  I asked for a plum one.  I had a blue one last time and I decided to just start brand new.

Today this came.

And I'm so excited.  It is on its dock and I just checked...it's all charged and ready to go! 

Thank you Fitbit people!
You have a very happy customer.


3 comments:

Battfam said...

How nice of them, and here I thought nobody ever believed "The dog ate my homework/fitbit" excuse.

Lucy said...

I love this story. So glad you told them about your dog....and loved their concern for the dog. :)

Familia Martinez said...

Awesome Cas! Keep up the great work!